Safeguarding Adults

See: Identifying and Reporting Abuse and Neglect, which is part of the larger Care Act 2014 resource.

Adults

Internal referrals should be made in line with local processes.

Referrals should be made using the Report Abuse of an Adult online contact form.

If you are not able to use the online form referrals can be made via telephone 24 hours a day using 020 8770 6770 or e-mail using referralpoint@sutton.gov.uk.

For further information about reporting a concern visit the 'Report Abuse of an adult'.

If you are concerned that an adult is in imminent danger from abuse or neglect, or that a criminal act has taken place you should contact the police by dialling 999.

Children

Internal and external Internal referrals should be made via the Children's First Contact Service online form. 

See: Report a concern about a child.

If you are not able to use the online form referrals can be made via e-mail using CFCS@Sutton.gov.uk or via telephone:

Monday-Friday, 9am-5pm: 020 8770 6001/6072

Evenings, weekends and bank holidays: 020 8770 5000

If you are concerned that a child is in imminent danger from abuse or neglect, or that a criminal act has taken place you should contact the police by dialling 999.

The London multi-agency safeguarding procedures should be your primary source of support and practice guidance when working in the safeguarding adult's arena.

They set out specifically how the Local Authority works with other organisations in the area, such as the police and the ICB to fulfil the requirements of the Care Act, including how they:

1. Prevent and protect adults at risk from abuse;
2. Empower and support adults to make their own choices;
3. Investigate actual (or suspected) abuse or neglect; and
4. Support adults who are at risk of, or experiencing abuse or neglect.

The London multi-agency policy and procedures set out a four stage process for handling safeguarding enquiries. The stages are:

• Stage 1: Concerns;
• Stage 2: Enquiry;
• Stage 3: Safeguarding Plan and Review;
• Stage 4: Closing the Enquiry.

All safeguarding processes, forms and guidance can be found in the Safeguarding section of the local resource area.